- Foundational Dental Knowledge – Understand key dental terminology, the role of dentistry in overall healthcare, patient experiences, and the integration of technology. Be well-versed in the range of services offered, as well as scheduling and production processes.
Commitment to the Practice – Embrace and champion the vision and mission of the practice, prioritizing the business’s needs over personal approval or fitting in with the team. Avoid distractions that could undermine supervisory responsibilities and affect team morale.
Fairness and Assertiveness – Treat all team members impartially, regardless of personal relationships. Foster a problem-solving culture and encourage the team to address their own issues with a positive attitude. Approach challenging situations with respect and assertiveness to prevent and resolve conflicts.
Business Acumen and Metrics – Familiarize yourself with practice metrics and monitor performance. Assess current systems and programs, suggesting improvements to achieve production goals. Be proficient in interpreting profit and loss statements and understanding key business operations.
Confidentiality – Maintain strict confidentiality regarding sensitive information, including financial details, employee data, and human resources matters.
Leading by Example – Adhere to established procedures and set a high standard of conduct. Demonstrate exemplary behavior by avoiding personal distractions during work hours and maintaining a positive attitude.
Professionalism – Uphold a professional appearance and demeanor both within and outside the practice. Demonstrate humility in leadership and responsibly manage your role without exploiting the position.
Hygiene Chairside Communication: Building a Strong Hygiene Department – Workshop held on March 1 & 2, 2018.
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