Effective communication skills are the key to establishing positive and productive relationships with both the patient and the dental team. Incorporating excellent communication skills starts with the dental team. Start by creating a practice vision and mission statement together that you and your team will follow. A supportive dental team creates a greater level of...
Once your patient has accepted their recommended treatment and have signed a financial agreement, the scheduling of their treatment may begin. One of the biggest challenges that we see practices dealing with on a daily basis is how to effectively schedule to maximize the time and efficiency of procedures, while decreasing operator fatigue and enhancing patient...
Studies show that interpersonal communication is received just 10 percent through words and 30 percent tone of voice. The balance, a startling 60 percent, comes through body language. That means making a good first impression with a new or prospective patient is more critical than ever. Those same studies have shown that within three to...
I recently attended the Power of Success in Toronto, a great day of hearing from many successful people; Dr. John Grey, Rachel Hollis, Molly Bloom and the giant transformational leader in unleashing power and maximizing energy, Tony Robbins My greatest learnings from their presentations: Stay away from negative people – they have a problem for every solution....
To be successful in your dental practice, you should focus on more than providing the best dental services. You also need to know how to drive a better dental performance in order to run a long-term profitable practice. You have to monitor certain Key Performance Indicators (KPIs) that can help you understand your overall dental practice performance....
With most dental practices, the client experience ends at the reception area once they have paid for their service. They don’t hear from anyone again until it is time to confirm their next pre booked visit. Patient loyalty is solidified by going above and beyond their expectations in order to show you care. One way...
