Sometimes this most obvious patient retention tool is often overlooked; showing through our words and actions that we are glad they are here and are grateful to have them as a client. When we put people first by establishing rapport, building relationships and a sincere interest in understanding their needs before our own, we create...
With the increasing demand for technology in dentistry, patients and dentists are depending on the use of computer technology. At TGNA, we offer a computer utilization support training to help your dental practice needs. Learning about the purpose and use of technology is essential for a dental practice. Utilizing a Practice Management Software to its fullest potential can improve...
Lori Irvine Team and Leadership Coach Have you finished your Christmas shopping? Where does YOUR name fall on your list? The top? The bottom? Did it make the list at all? Put your name at the top of the list. You work hard to please others; your family, friends, clients, colleagues …what about you? The...
Helpful Tips to exceed your patient’s expectations Connecting with your patient is crucial to patient satisfaction. In fact, the most successful internal marketing plan should be primarily focused on a sincere concern for your patient’s experience while they are in your practice. EMPATHY: The ability to listen without judgment, to identify with and understand...
Guest Column Lori Irvine Team and Leadership Coach Lori Irvine received this message from her coaching client in Lacombe, AB as a story about how to keep personal or workplace baggage out of the way and leave it somewhere to revisit, when needed: “I hired a plumber to help me restore an old farmhouse,...
