We are in a human capital profession that requires relationships with our patients to achieve success. Relationships are built using communication techniques that are comprised of 10% words, 30% tone of voice and 60% body language. Your body language position, posture and facial expressions reveal to another person your inner character, respect, emotions, fear, nervousness,...
Picture a journey together through a dark cave with the Trusted Advisor illuminating the path with a flashlight. The fear of the unknown dissipates when a friendly guide brings it to light. When we illuminate the path for our patients, we help them answer the following questions… How does dentistry fit into my overall health?...
In almost all cases, soft skills like a strong work ethic and a positive attitude can be the game changer for your dental practice in today’s competitive world of dentistry. Here at TGNA, we offer different services that will help you improve your soft skills, which will eventually aid in dental practice management. Soft Skills are a group...
Guest Column Lori Irvine TGNA Team & Leadership Coach Investing in Team Synergy can improve the bottom line Team training carries the potential to maximize human capital by promoting engagement, improving communication and building trust within teams. Although at times it is perceived as “fluff,” building a synergistic team can produce a significant return on...
Guest Column Karina Bapoo-Mohamed TGNA Clinical Coach – Hygiene The most common types of skin cancer are basal cell carcinoma, squamous cell carcinoma & melanoma[i]. In North America one person dies every 52 minutes of melanoma[ii]. 1 in 73 women and 1 in 59 men will develop melanoma[iii] If caught early 95% of skin cancers...
A telephone is one of the most important pieces of equipment in a dental office. It acts as your bridge to the outside world. How you handle telephone calls significantly influences the success of your dental practice. According to the Journal of Contemporary Dental Practice, answering the telephone is an essential part of a dental practice....
