Leadership isn’t just what leaders do; it is instead innate to who they are. Genuine leadership encompasses honesty, integrity and trust-trust built on truth-telling, keeping one’s word, getting feedback on one’s personal behavior and ensuring consistency with one’s states values. That’s how you get others to follow the course you chart. What are the traits that...
Money is often an uncomfortable topic of conversation for teams and patients. Dentists want to do what’s right for the patient and, most often, patients would prefer to say “yes” to the care they need. But, dentists should also be appropriately compensated for their services in a timely manner. Miscommunication during the financial conversation...
As a dental practice consulting team, we understand that there are many extensions and things to understand about the field of dentistry. A dentist has essentially undergone extensive education to learn the skills of dentistry. However, running a dental practice encompasses many aspects of business and patient care that have not necessarily been studied in...
Effective communication skills are the key to establishing positive and productive relationships with both the patient and the dental team. Incorporating excellent communication skills starts with the dental team. Start by creating a practice vision and mission statement together that you and your team will follow. A supportive dental team creates a greater...
DENTAL EROSION HAS REACHED EPIDEMIC LEVELS Recent research has shown that approximately 30% of dental patients aged 18–35 years had at least one tooth with advanced erosive tooth wear2 Current research shows that dental erosion in children can range from 10% to 80%3 Effective management of dental erosion is largely dependent on a thorough understanding of its cause and early...
Few patients are excited as they visit their dentist. Many patients believe that they would be encountering a painful and often expensive experience with a dentist or dental practice. Dental care providers need to look for ways for enhancing patient’s expectations and experience. By focusing on these points, dentists can work towards improving the patients’...
After decades of coaching thousands of dental practices in North America to be their best, via patient retention, new patient growth and case acceptance, I have created the following list of characteristics that patients value most, in order of importance, about their dental experience. These characteristics are essential for patient loyalty, attracting new patients and...
