Team bonding is an important part of any business! This month we brought our TGNA team together for a team dinner and to experience IFly! Check out the fun photos and videos from our team-bonding time together. Team building is one of the most important investments you can make, especially in your dental practice! Don’t just...
Effective Ways to Motivate Others One of the top questions our coaches receive in the area of dental practice management is; “How can I motivate my team members?” All leaders agree and believe that motivation is critical to increasing employee performance and productivity. The assumption that only some employees are motivated is false. Research indicates that all...
Basic dental knowledge. Understanding of dental jargon, dentistry’s role in health care, the patient experience, technology, services, scheduling and production. Loyalty to the company and practice. Advocate and supporter of the company vision and mission, focused on the business needs first as opposed to seeking approval or to being liked. Understands that wanting to be...
Dentists and their assistants can undergo years of training to master their craft. They are aware of the latest technology in their field and work to stay up-to-date with continuing education. However, many of them don’t have the sufficient expertise on how to manage their dental practice efficiently. At TGNA Dental Practice Management Solutions, we encourage...
The Patient Satisfaction Magic Ratio, Part 2 Patient communication is more likely to succeed when there are more positive interactions than negative interactions. Luckily, we as humans have a unique ability to turn negative thoughts and emotions into positive ones. Here are a few more ways to hit the magic ratio and positively enhance patient satisfaction...
The Patient Satisfaction Magic Ratio, Part 1 People are porous. They tend to absorb and reflect the atmosphere and emotions around them. According to Nobel Prize-winning psychologist Daniel Kahneman, we experience approximately 20,000 individual moments in a waking day. Each moment may only last a few seconds but each is important. Dr. John Gottman’s pioneer...
Transitions Group North America is committed to providing dental professionals with communication and education tools. We are excited to announce, TU Digital Patient Education Videos, a patient educational channel that can be utilized in the waiting room and treatment operatory screens to inspire patients to learn, inquire, and invest in optimal dentistry. Traditionally, dental practices have relied...
Asking for a Decision—THE CLOSE – Part 2 To continue from last week, additional close methods, The Choice Close involves offering choices to the patient. Many people suffer from “decision-paralysis” – a strong aversion to making any or all decisions. People, perhaps because they don’t want to be caught in a bad decision, will often choose a...
The fact is that most people aren’t eager to go to the dentist. At TGNA Dental Practice Management Services, we firmly believe that dental professionals should focus on some key methods to create a better experience for their patients. Here are some of our suggestions: • Make sure your front office staff is friendly. How staff members interact...
