Listening is a skill, an art. The more I coach, either in a team setting or one on one, the more I realize how important it is to develop our ability to listen. The key to communication and influencing people is to listen first and talk second and very little. Seek first to understand and...
TGNAPracticeManagement offers a state-of-the-art approach to managing healthcare practices, transforming how professionals handle their day-to-day operations. Featuring an easy-to-navigate interface and an extensive range of functionalities, this platform simplifies administrative processes, allowing practitioners to concentrate on delivering exceptional patient care. It handles everything from appointment scheduling and billing to managing electronic health records (EHR). A...
Tis the season for holiday events and year end celebrations. For team members these can be a great way to close of the year and unwind. However, when you’re the manager in charge of planning and executing the celebration the extra work required can make it seem more like the most “stressful” time of the...
If there’s one constant in the Universe, it’s that one (or more) of your patients will suffer an emergency as soon as you head off on vacation. It doesn’t matter if you’re celebrating your 50th birthday or attending your daughter’s wedding. The stars will align to flair up an infection or knock out a tooth...
Scheduling How you engineer the schedule is of paramount importance for emergency management. Your history of the number of emergencies will determine the amount of pre- blocking you will need to do in your schedule. If you do not record your history of emergencies, pre-block your schedule for two emergency blocks a day. Pre-blocking for...
Dental Reception Made Simple Workshop: December 5 & 6, 2019 Are you looking to enhance the efficiency and effectiveness of your dental practice’s front office? Join us for the “Dental Reception Made Simple Workshop” on December 5 and 6, 2019. This two-day intensive workshop is designed specifically for dental receptionists and office managers who want...
Introduction Good afternoon, everyone. Thank you for joining us today for this case presentation. I am delighted to be here in Edmonton on November 29, 2019, to share insights and findings from our recent case study. Our focus today is on a comprehensive analysis of [specific case/topic], which we believe will offer valuable perspectives and...
Today, there is an abundance of opportunity to learn with endless avenues to get information. Workshops are one of the best educational venues for dental teams, as they promote interaction through facilitation, active participation and peer networking. Different than lecture-style, training through workshops provide like-minded individuals with the opportunity to learn in group setting where...
According to a recent study published in The Journal of Environmental Psychology, decorating for the holidays makes a big impression. While the researchers weren’t studying dental offices in particular, they found that people perceive neighbours who decorate as friendlier and more open—exactly the kinds of feelings that trust and loyalty in patients! Safe, Inclusive Holiday Decor...
