‘If we don’t know where we are going…… any road will get us there and we won’t know when we’ve arrived or not” The dentist leader is challenged with many demands and they must wear many different “hats”, the Owner, the team leader, operational director, technical service provider and the key revenue generator. How...
If you haven’t revisited your practice’s approach to confirming appointments in a few years, now may be the time! Last-minute cancellations and no-shows can leave un-fillable gaps in your schedule. With the right approach and systems in place, we can help minimize this! Phone Calls to Smart Phones: calls to mobile phones are more likely...
Leadership requires Tolerance Tolerance – ability to handle stress, disappointment and roadblocks and manage frustrations for the good of the goals. One of the key skills of leading teams is our level of Tolerance. “Team Members make mistakes” Team Members sometimes make mistakes. Everyone does. Even you! Stay calm if Team Members mess up occasionally;...
If I were to ask you how healthy is your practice, what would your answer be? Has your growth plateaued, is your team motivated and committed, is your patient base truly attached to your practice? When was the last time you had a “check-up” done on the systems that run your practice? To understand the...
Summer can present unique challenges for dental practices. With children on break, you might experience a surge in appointments, while some patients may be away on vacation, leading to quieter periods. Regardless of the flow, here are some strategies to make the most of the final summer month: – Adjust scheduling: If appointment slots are...
Guest Column Lori Vogel Business Systems Coach How to reach your monthly Case Acceptance Goal I was recently in an office and had the dentist ask me why they weren’t reaching their monthly Case Acceptance GOAL? “Lori, I have a Treatment Coordinator and a separate consult room which is absolutely beautiful, so why is my...
Leadership = Results We create our own results as a leader through demonstrating respect for all things, communicating the truth from a place of contribution, setting limits and boundaries, being proactive and responsible for ourselves Communicating the truth from a place of Contribution: A leader is consistent in words and action. There are two causes for misunderstandings; not saying what...
