Job descriptions are extremely useful, yet frequently overlooked employment documents. They provide value in many situations face, including hiring, team member training and performance management, setting and achieving practice goals, and determining appropriate compensation for team members. Avoid hiring mistakes The hiring process is a great time to update your existing job descriptions, or in...
The first impression of your practice is one that can last a lifetime. A patient makes a decision whether or not he or she wants to continue coming to your practice based on their first impression. Your front desk / receptionist will be the first team member all your patients interact with, and the person...
To flourish in the dental industry, you have to plan strategically, and you can do this through team engagement. Team engagement is one of the fundamental needs for strategic planning in your dental practice, and here at TGNA, we provide training courses that include daily strategic meetings that you can use for your team. Here are some...
Want to get a tangible idea of your practice’s performance-and what you could be doing better? It all starts with keeping score. The desire to compare one product or service against another has probably always been a part of human nature. In recent years, abetted by the spread of social media and comment sites online,...
1. Think first of the other fellow. This is THE foundation — the first requisite — for getting along with others. And it is the one truly difficult accomplishment you must make. Gaining this, the rest will be “a breeze.” Check first impressions. We are especially prone to dislike some people on first sight because of some vague resemblance...
Every business needs a training and operating manual to make sure that the workflow is in the right direction. The same thing goes with having a dental practice; you need to have an operating and training manual for your practice to work well. Operating and training manual helps teach dental staff to run your practice...
Last week, we discussed the importance of transforming the hygiene department into a patient education center for oral health beginning with the process of care beginning with screening. Today, we continue with the SAPIE model of care beginning with Assessment The Assessment phase of the model consists of a Comprehensive Oral Evaluation that includes the...
