According to DentistryiQ “the purpose of a dental office manager is to assist all staff in any way possible to become more efficient, productive, and competent, thus helping to create a profitable practice that delivers excellent service to patients.
Do More Of The Dentistry You Love With Paul Homoly And Transitions Group!
Lisa Philp July 13, 2021
All great things take time and energy, and this is no exception for the dental community! At Transitions Group, we know our expert leaders can be the difference between your practice just getting by, to soaring to new levels of success!
Elite Performers Are Made, Not Born. We Can Help Your Practice Level Up!
Lisa Philp June 4, 2021
All great things take time and energy, and this is no exception for the dental community! At Transitions Group, we know our expert leaders can be the difference between your practice just getting by, to soaring to new levels of success!
Beware – Not All Health Spending Accounts Are Legal
Lisa Philp May 27, 2021
Revenue Canada is starting to seriously crack down on Health Spending Accounts (HSA) that are viewed as a “Shareholder Benefit” without having any risk involved in the HSA plan design or the administration of the HSA plan.
Depending on where you are in the country, your practice may be in a zone that is in a partial lockdown, or completely re-opened. As regulations continue to change, consistent communication with your patients has never been more important
It’s hard to believe that it’s almost been a month since we’ve launched our Pandemic Proof Program. We have worked tirelessly to make sure our Transitions family members have the proper support and guidance as we continue to operate in the COVID-19 pandemic.
We are so proud of our Chief Visionary Officer and founder, Lisa Philp, for her recent feature in Oral Health! In her article, she talks about the Return to Dentistry after COVID-19 and how Transitions Group remained open as an essential service to support dentistry throughout the current pandemic. Reflect Reflection is an important part … Continue reading Oral Health Feature! (Return to Dentistry)→
The year is quickly going by, and it is almost time to assess and strategize for a new business year, and think up strategies to stay above the usual competition. Every day, technology advances in leaps and bounds in all industries. This is also true for the dental industry, so if you want to stay relevant in 2020 and beyond, you have to keep pace with … Continue reading Taking Your Dental Office Into The Digital Future→
Finding quality dental talent in 2020 isn’t easy. 83% of HR professionals admit that they’re struggling to fill positions due to a lack of talent, and 60% of businesses have unfilled positions that have been open for months. By 2024, there will be 58,000 dental assistant job openings, but there aren’t enough skilled people to fill those positions. Here are some tips … Continue reading How to Find Dental Talent in 2020→
How to Instantly Increase Your Perceived Value Among Patients
Lisa Philp February 17, 2020
Most practices could benefit from dental coaching but not for the reasons they think. Dentists sometimes have a hard time figuring out where they fall short when it comes to perceived value. What do your patients think your time and effort is worth? How can you change it? The solution begins with considering the patient experience. New … Continue reading How to Instantly Increase Your Perceived Value Among Patients→
Even if you hire experienced dental technicians, assistants, and receptionists, they are going to need some training so that they fit right into your office. In fact, their first month or two with you is very important. Training is essential if you want your employees to be engaged and willing to put in the effort … Continue reading Tips to Train New Employees→
According to Statistics Canada, nearly 75% of all Canadians visited a dental professional in the past year, and two-thirds of all residents had some form of dental insurance. With numbers such as these, you may think that dental coaching would not be necessary; however, that is not always the case. How can you tell if … Continue reading 3 Signs your Practice needs Dental Coaching→
How to Handle Patient Emergencies During the Holidays
Lisa Philp December 16, 2019
If there’s one constant in the Universe, it’s that one (or more) of your patients will suffer an emergency as soon as you head off on vacation. It doesn’t matter if you’re celebrating your 50th birthday or attending your daughter’s wedding. The stars will align to flair up an infection or knock out a tooth … Continue reading How to Handle Patient Emergencies During the Holidays→
I recently attended the Power of Success in Toronto, a great day of hearing from many successful people; Dr. John Grey, Rachel Hollis, Molly Bloom and the giant transformational leader in unleashing power and maximizing energy, Tony Robbins My greatest learnings from their presentations: Stay away from negative people – they have a problem for … Continue reading Learning from Successful People→
The start of Autumn kicks off the season of gratitude! It’s time to reflect on your accomplishments thus far. Take a moment to thank yourself! It’s also important to take a moment to also thank and appreciate your team for all of their hard work. Continuing with the season of gratitude, this season, thank your … Continue reading The Season of Gratitude!→
October is National Dental Hygiene Month! At TGNA Practice Management, we encourage you to recognize this month within your practice. Take the time to celebrate your dental hygiene team’s hard work! The recognition can provide a great opportunity for synergy, connection, and job satisfaction. Did you know we offer training for dental hygiene retention? It … Continue reading Recognizing National Dental Hygiene Month!→
We love inspiring education and change! This month our team member and Team and Leadership Coach Lori, spent an afternoon working with Dr. Mark Olivito & Associates for their continuing education day! Check out their big smiles! The fall season is upon us and it’s a great time to initiate change in your dental practice! … Continue reading Inspiring Change This Fall Season!→
If you haven’t revisited your practice’s approach to confirming appointments in a few years, now may be the time! Last-minute cancellations and no-shows can leave un-fillable gaps in your schedule. With the right approach and systems in place, we can help minimize this! Phone Calls to Smart Phones: calls to mobile phones are more likely … Continue reading Rethinking Dental Appointment Confirmations→
Summer can be a challenging time for a dental practice. It can be a busy time because patients with kids are out of school and have more availability. Alternatively, things can also be slightly slower, as patients are away on vacation. No matter the case, we have a few tips to help your dental practice … Continue reading Tips for Your Dental Practice During Summer→
Team bonding is an important part of any business! This month we brought our TGNA team together for a team dinner and to experience IFly! Check out the fun photos and videos from our team-bonding time together. Team building is one of the most important investments you can make, especially in your dental practice! Don’t … Continue reading Team Bonding with TGNA!→
Why Does Your Practice Need Dental Practice Management Coaching?
Lisa Philp July 15, 2019
Dentists and their assistants can undergo years of training to master their craft. They are aware of the latest technology in their field and work to stay up-to-date with continuing education. However, many of them don’t have the sufficient expertise on how to manage their dental practice efficiently. At TGNA Dental Practice Management Solutions, we … Continue reading Why Does Your Practice Need Dental Practice Management Coaching?→
The fact is that most people aren’t eager to go to the dentist. At TGNA Dental Practice Management Services, we firmly believe that dental professionals should focus on some key methods to create a better experience for their patients. Here are some of our suggestions: • Make sure your front office staff is friendly. How … Continue reading What Do Patients Look for in a Dental Practice?→
Many dentists work long hours and may find themselves overwhelmed and feeling stressed. We at TGNA Dental Practice Management Services, are experts in this industry and know how to help you turn this overwhelm into direction and focus. When your practice runs like a well-oiled machine, it can help you feel motivated about expanding it. … Continue reading Best Practices to Grow Your Dental Practice→
Why Should You Score and Rank Your Dental Practice?
Lisa Philp June 3, 2019
Managing a successful dental practice requires more than just medical qualifications and skills. A clinic is like any other business, and it needs to be appropriately managed in order to achieve the most success. At TGNA Dental Practice Management Services, we encourage dentists to score and rank their business, here are some reasons why: Provides … Continue reading Why Should You Score and Rank Your Dental Practice?→
A dental clinic’s reception area should be warm and welcoming. If it looks too clinical and bland, it might make the patients nervous. This is especially true for dental practices that treat children as well. At TGNA Dental Practice Management Services in Burlington, we recommend the tips mentioned below to improve the appearance of your … Continue reading Dental Reception Tips→
Patients today have many options when it comes to dental offices. They don’t hesitate to switch dentists if they’re not satisfied with the quality of services provided. That’s why it is important to provide great experiences to patients from the get-go. At TGNA Dental Practice Management Services in Burlington, we can help! Here are some … Continue reading The Importance of Improving Patient Experience→
Managing or owning a dental practice is no easy task. There is a multitude of things to consider to make sure your practice is successful. To establish your practice as a leader in your area, you need to identify your unique competitive advantages. What makes your practice unique? Ask yourself is it your range of … Continue reading What Makes Your Dental Practice Unique?→
The Important Communication Tool in Your Practice, The Phone
Lisa Philp April 11, 2019
The telephone in your practice is one of the most important communication tools that you have. The question is, are you making the best use out of it? Are you truly maximizing the benefits you can from your dental practice’s telephone? Let’s understand why this is important and how it can grow your practice. Did … Continue reading The Important Communication Tool in Your Practice, The Phone→
In the world of dentistry, your patients do not have a true way to evaluate the quality of services you provide. They can’t do this as they don’t have the experience of a dentist or someone in the field to understand the quality of your work. Therefore they must rely on other factors such as … Continue reading Your Practice’s Visual Impression!→
Long-term goals for a dental practice should include building valuable patient relationships. One of the challenges constantly faced, is how to get the patient to say yes to treatment. At TGNA, we work with you to develop these essential business skills. One strategy you can try is to initiate the “why, what and how”. WHY … Continue reading How to Get Dental Patients to Accept Treatment→
How to Avoid Communication Breakdowns in Your Dental Practice
Lisa Philp February 14, 2019
We all know the common saying that, “communication is key”. The popular saying applies to almost every industry, and at TGNA, when it comes to dentistry – we agree! Although it can be easier said than done, let’s discuss how to avoid communication breakdowns in your dental practice. Here are three ways you can implement strong … Continue reading How to Avoid Communication Breakdowns in Your Dental Practice→
The Essentials of Starting Your Own Dental Practice
Lisa Philp January 31, 2019
Starting your own dental practice is a major career decision. Dentistry school might equip you with the skills to perform dental procedures, but running a practice is more than being able to offer dental services. When you open a dental practice, it is like starting a new business. At TGNA, we offer new dental practice … Continue reading The Essentials of Starting Your Own Dental Practice→
The world of dentistry is competitive, where your skills as a leader and a manager are equally essential to become successful. Leadership and management skills require both practice and training. Here at TGNA, we offer dental practitioners a two-day module taught by experts in both leadership development and successful practice management. If you want your dental business … Continue reading Leadership and Management Skills in Dentistry→
Trust is one of the most critical factors that helps to maintain a successful relationship between a dentist and patient. Establishing trust with your patients is essential in bringing them back to your dental practice for regular check-ups, preventative dental care, and other dental treatments. Did you know that you can build trust with your patient even if they’re … Continue reading Digital Marketing Plans for Dental Practitioners→
How Computer Technology Helps Your Dental Practice
Lisa Philp December 20, 2018
With the increasing demand for technology in dentistry, patients and dentists are depending on the use of computer technology. At TGNA, we offer a computer utilization support training to help your dental practice needs. Learning about the purpose and use of technology is essential for a dental practice. Utilizing a Practice Management Software to its fullest potential can improve … Continue reading How Computer Technology Helps Your Dental Practice→
Running your own dental office means, you invest more than money. You also invest your time and effort into your practice too. If you want your dental practice to succeed, you must learn how to lead, build and learn. Here at TGNA, we offer dental practitioners a chance to nurture their dental practice through our CE … Continue reading Learning Leadership Skills→
To be successful in your dental practice, you should focus on more than providing the best dental services. You also need to know how to drive a better dental performance in order to run a long-term profitable practice. You have to monitor certain Key Performance Indicators (KPIs) that can help you understand your overall dental practice performance. … Continue reading Drive A Better Dental Practice Performance→
Attracting new patients to a dental practice is not the only way to be successful. Many dental practitioners believe that having new patients equates to a prosperous dental practice; unfortunately, this isn’t always the case! It is essential to build relationships with your current patients too. This is just as important as finding new patients to increase your revenue. Building … Continue reading Patient Retention in Dentistry→
Here at TGNA, we offer training modules about human resources, wherein we can help you hire and select employees to form your dental team. A dental practice needs a synergistic dental team and to be able to have the staff you need, you have to do the proper hiring process. Hiring is a complicated part … Continue reading Hiring Dental Employees→
Scheduling is considered to be the heartbeat of your dental practice. It involves all of your dental personnel and management to help achieve a balanced day with minimal stress and higher profitability. Here at TGNA Dental Practice Management Solutions, we provide training modules for every operational engine of a dental practice (Capacity, Revenue, Expenses, Patients and Team). … Continue reading Scheduling for Success with a Dental Practice→
The Importance of Inventory Management in Dentistry
Lisa Philp September 27, 2018
There are many items, equipment, and supplies required in a dental office. Even the most skilled organizers can become overwhelmed with the sight of a dental supply cabinet. If you’re starting a dental business or you’re managing a dental office, keeping track of your inventory is one of the most crucial factors that can help … Continue reading The Importance of Inventory Management in Dentistry→
In dentistry, it is important that the dentist work harmoniously with their dental hygienist to ensure that the dental practice will work well for their patients. Developing dental hygiene management in your practice will provide a better environment for you and your dental hygienist. Here at TGNA, we offer virtual courses that will help you … Continue reading Dental Hygiene Management→
Developing Soft Skills in Dental Practice Management
Lisa Philp August 16, 2018
In almost all cases, soft skills like a strong work ethic and a positive attitude can be the game changer for your dental practice in today’s competitive world of dentistry. Here at TGNA, we offer different services that will help you improve your soft skills, which will eventually aid in dental practice management. Soft Skills are … Continue reading Developing Soft Skills in Dental Practice Management→
Importance of Telephone Techniques in Dental Practice
Lisa Philp August 2, 2018
A telephone is one of the most important pieces of equipment in a dental office. It acts as your bridge to the outside world. How you handle telephone calls significantly influences the success of your dental practice. According to the Journal of Contemporary Dental Practice, answering the telephone is an essential part of a dental … Continue reading Importance of Telephone Techniques in Dental Practice→
The Importance of Restorative Dentistry in Your Practice
Lisa Philp July 19, 2018
Do you know what restorative dentistry is? Restorative Dentistry is all about the diagnosis, prevention, and treatment management of oral diseases. Everyone who visits a dental office goes with two things in mind. One is to have a regular dental checkup to see if their gums and teeth are healthy and the other one is to … Continue reading The Importance of Restorative Dentistry in Your Practice→
One of the major concerns of most dental offices today is the problem of dental appointment cancellations and no-shows. Canceled appointments lead to wasted resources of money and time. It also has a big impact on your dental practice’s schedule, which can lead to reduced productivity. If you don’t want to waste your practice’s valuable … Continue reading How to Overcome No Shows/Cancellations→
What to Expect with Dental Implant Pain During and After Surgery
Lisa Philp June 22, 2018
To flourish in the dental industry, you have to plan strategically, and you can do this through team engagement. Team engagement is one of the fundamental needs for strategic planning in your dental practice, and here at TGNA, we provide training courses that include daily strategic meetings that you can use for your team. Here are … Continue reading What to Expect with Dental Implant Pain During and After Surgery→
Dentists are not just practitioners that help patients maintain their oral health. They can also be a leader, a follower, a negotiator, a teacher, a coach, a mentor, a family member and of course a communicator! Communication is an essential factor that affects a dental practice. Every day you talk with your patients, dental staff, … Continue reading A Key Factor in a Successful Dental Practice→
Should performance evaluation be part of your dental practice? A resounding yes! While providing performance evaluation can sometimes make employees or dental staff feel anxious, it is an essential part of achieving dental practice objectives, as well as attaining dental business goals. Most of the time, positive feedback from a performance evaluation can result in … Continue reading Performance Evaluation in Dental Practice→
Have you ever thought about what skills you need to make your dental practice a success? If you just finished dental school or a specialized training and you want to make your own career path in dentistry, you must first learn some critical skills to build your dental practice. Here are some of the important … Continue reading Essential Skills for A Successful Dental Practice→
What worked for dental practices years and years ago might not work today. Dentists, Dental Practitioners and Orthodontists should learn that to grow their dental practices in this generation, keeping up with current strategies is important. They should plan and create key strategies that will guide them to become successful in the field of dentistry. … Continue reading Key Strategies to Improve a Dental Practice→
Success is the sum of all efforts repeated day in and day out. If you want to be successful in providing excellent dental care and services to your patients, it’s important to be consistent all the time. Consistency in your dental practice has a significant impact, not just on your dental team, but also on … Continue reading Consistency is Key→
“No man is an Island” – this famous quote directly applies to the field of dentistry. A successful dental practice needs an empowered team and vice versa. Without a team, a dentist can’t provide the best dental services to his or her patients. Keeping your dental team well informed on every aspect of your dental … Continue reading Team Building Improves Dental Practice→
The world is continually evolving, as well as the different field of practices that humans are involved in. New technologies and methods are showing up every year, and it is quite challenging to stay competitive and updated. With dental coaching, you can adapt to any changes and challenges with a higher probability of success. Dental … Continue reading Benefits of Dental Coaching→
Dentist Awareness with Dental Practice Management Solutions
Lisa Philp February 1, 2018
Effectively working on your dental practice management is essential for the dental professional who wants to grow their practice and take it to the next level. The services of dental practices set a good learning apart by running it efficiently and effectively. A Few Dental Practice Management Tips: Hiring the Appropriate Staff One important aspect … Continue reading Dentist Awareness with Dental Practice Management Solutions→
What Can You Learn From a Dental Practice Consultant?
Lisa Philp January 18, 2018
As a dental practice consulting team, we understand that there are many extensions and things to understand about the field of dentistry. A dentist has essentially undergone extensive education to learn the skills of dentistry. However, running a dental practice encompasses many aspects of business and patient care that have not necessarily been studied in … Continue reading What Can You Learn From a Dental Practice Consultant?→
How to Improve the Patients’ Experience at Your Dental Practice?
Lisa Philp January 4, 2018
Few patients are excited as they visit their dentist. Many patients believe that they would be encountering a painful and often expensive experience with a dentist or dental practice. Dental care providers need to look for ways for enhancing patient’s expectations and experience. By focusing on these points, dentists can work towards improving the patients’ … Continue reading How to Improve the Patients’ Experience at Your Dental Practice?→
It’s the most wonderful time of the year! With that being said, it’s also an important time to recognize your patients for their loyalty and business this past year. A personal card or message from the practice wishing them a happy holiday season is a great way to keep your patients engaged. Sending this note … Continue reading A Holiday Thank You!→
It’s the last month of the year and your dental practice should be busier than ever! With many company insurance policies expiring in a matter of weeks, it’s a great time to make calls to your patients and give them a gentle reminder about the time of year. In the new year, their insurance will … Continue reading Last Call: Dental Insurance Reminders!→
Last year, more than forty percent of business owners in Canada reported bad hires that had cost them upwards of twenty-five thousand dollars over the course of employment and through the replacement process. Bad hires come in all shapes and sizes. Some make false claims on their resumes and are just not qualified for the … Continue reading The Right Hire For Your Dental Office→
Ever heard the saying “every great team, needs a great coach?”. A dental “coach” or consultant can provide insightful information about your dental practice involving business optimization, patient care, human resources and more! Think of a dental consultant as a “fresh pair of eyes” for your practice. A new perspective can help get you thinking … Continue reading What is ‘Dental Coaching’?→
Keeping your patients happy should be your number one priority as a dental practice. Spend your time giving your patients quality care will make their experience unforgettable! Here are a few helpful tips to keep them happy: Remember your patients! This makes the experience personable when you remember their names and what is happening in … Continue reading Keep a Happy Dental Patient!→
Now-a-days, we search for everything online. From new restaurants to visit, to the weather report and even as far as looking for a new dentist. Your digital footprint is more important now than ever! Research has shown that the mother is often the decision maker in the household. She will do her research and look … Continue reading Your Practice’s Digital Footprint→
We are thrilled to have you join us for our Open House on October 3rd from 5pm – 8pm! Come celebrate with us the new beginnings of both our new TGNA home office and the opening our of our training centre. TGNA (Transitions Group North America) mission is to “change the face of dentistry, one … Continue reading Time to Celebrate: TGNA Open House!→
Keeping your team focused and motivated can be a full time job! So how do we stay on top of the focus and motivation while keeping a practice running? Start with your office manager! There are a few things you can have your office manager review in order to help the practice run effectively. Performance … Continue reading Office Manager Check!→
You may think you are treating your patients with the best care possible. However, do you know if you have created an experience for them? One of the biggest misconceptions is that a satisfied patient is a loyal patient. Are you patients leaving your dental practice referring others? Are they writing you a five star review? … Continue reading What is Your Patient’s Experience?→
It seems like the day goes by so quickly and there are just not enough hours to get things done! Have you asked yourself, are you and your team productive or just busy? Some people don’t realize the difference! Using your time wisely can be tricky. It requires you to prioritize your goals, analyze your … Continue reading Busy vs. Productive?→
With the start of August, there is only one month left of summer. This means, fall is just around the corner! The summer season tends to be a quieter time for dental offices. Patients are on vacation or may be occupied with summer plans. Dental appointments may not necessarily be top of mind! If you are … Continue reading Plan for a Successful Fall Season!→
Is your dental practice suffering from poorly conducted meetings? Some dental practices don’t conduct meetings at all – and when they do it can be a waste of time. Poorly organized meetings easily turn into long sessions of juggling topics. Not knowing how to run successful staff meetings can have serious consequences on the health … Continue reading Meaningful Meetings→
The word of mouth and a raving review can do wonders to boost your referral business. You’ve read hundreds of online reviews to promote something. Although sometimes the reviews are all back to back gleaming (which is better than a negative review), they may not come off as authentic. When a potential patient is searching … Continue reading HOW TO GET THE PERFECT PATIENT REVIEW!→
If you’ve ever wondered what it takes to make it to the top in dentistry? To be one of those dentists who has it all – strong leadership presence, a high performing team, financial freedom, solid patient relationships, an exciting career, boundless enthusiasm and maintained energy over decades.
Leadership is an INSIDE job… Leadership is not simply something you do with a set of tools of the trade; it is an expression of who we are as a person. Our influence arises from your intrinsic character traits, beliefs, and behaviors that make us who we are and how we behave.
The dentist leader challenge encompass many demands and they must wear many different “hats:” The Owner, the Team Leader, operational director, technical service provider and the key revenue generator. How can it all be balanced out so the burden of the practice doesn’t fall on just one person?
At our coaching company for dental professionals, we frequently hear a common complaint from dentist/owners about their major stresses: staff relations, management problems and team and individual performance.
Numerous studies, and our experience coaching thousands of dental practices, shows that the patient’s perception of a good dental practice and dental provider is founded on how they see and experience your CONFIDENCE.
Present your case based on the following 6 key steps every time. The uniqueness comes from customizing the case to the individual patient interview answers, listening and what was documented as a result of the interview.
ASKING FOR A DECISION: THE CLOSE ON CASE ACCEPTANCE
Surprisingly, many offices present cases but fail to ask for closure. Whether it’s from fear of rejection, fear of confrontation or just fear of offending someone, they just don’t ask! To be effective you need a great closing question…
When presenting treatment fees, provide the patients with the total cost of care and then hand them a copy of your financial policy and review each option with them. It is often helpful to be prepared to show patients what their monthly payments would be.
Every dental practice has key engines or factors that drive and determine practice health, stability, and longevity. These engines include building and maintaining a strong and thriving patient base, generating consistent and predictable revenue, efficiently managing expenses, and fostering effective communication.
While every practice differs in vision, personality, emphasis, and demographics, all have common “stressors” that prevent or block optimal performance. A common “stressor” that many practices face is the juggling of multi provider schedules…
The role of a Treatment Coordinator is a job description that is having a significant impact throughout North American dental practices. Practices that have a dedicated Treatment Coordinator are experiencing a 15-20% increase in case acceptance.
Dental insurance is a modern day reality that has become one of dentistry’s most commonly expressed challenges, frustrations, irritant, confusion and limiting obstacle to practice operations and growth.
Today’s dental economy and environment is more challenging and more competitive than ever before. Hard work, technical ability and quality patient care no longer guarantee a healthy practice. The need to assess your current operations in regards to the leadership vision and team performance…
How to plan for success when opening a new practice
Success doesn’t happen by accident. Building a new dental practice, which is really starting a new business, is one of the biggest professional steps a dentist will ever take in his or her career. Unfortunately, many dentists open a new practice without clearly understanding the multiple roles they must fill….
A multitude of Canadian dentists are reaching out to us at Transitions Group, with questions, inquiries and seeking confirmation regarding the myths and rumors about the term “Corporate Dentistry.” My goal is to clear up the confusion by outlining the options of a seller to transfer ownership…