- Basic dental knowledge. Understanding of dental jargon, dentistry’s role in health care, the patient experience, technology, services, scheduling and production.
- Loyalty to the company and practice. Advocate and supporter of the company vision and mission, focused on the business needs first as opposed to seeking approval or to being liked. Understands that wanting to be “one of the girls” can disrupt supervisory responsibilities and can cause loyalties to be divided, which can negatively impact morale.
- Fair and Assertive. Treat all team members equally regardless of personal connection. Encourage team to solve their own problems and be aware of their own attitude and how to go to the source. Objectively confront uncomfortable issues with respect and users assertive problem solving in dissolving drama caused by team members.
- Business minded. Understand the practice metrics and how to monitor and is accountable for results. Evaluate existing systems and programs and recommend changes that will help the practice meet its production goals. Understand profit and loss statements and the key aspects of running a business.
- Confidentiality of important information. Honor agreements of what ownership financials, employee, human resources and wage information is to be shared with the team.
- Lead by Example. Follow the operations playbook and systems and set the standard, be the role model, consistently display exemplary behavior. For example, they don’t surf the Internet during business hours, they don’t take personal calls or bring an unpleasant attitude to work.
- Professional in appearance and behavior in and out of the practice. The “wear their rank well,” which means that they view and use their responsibility as a leader with humility, never abusing the leadership position the dentist has given them.
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