Treatment coordinators can help a practice increase its case acceptance by up to 20%. That’s a laudable figure, but what should a Treatment Coordinator ultimately be responsible for to help make it happen? Choosing the right one can make all the difference between a practice that’s moderately successful and one that’s extravagantly so.
NEW PATIENT ORGANIZATION: Treatment coordinators are the first point of contact for new patients, often via telephone. This first call can take up to 15 minutes, which in multiples can be a little difficult to fit into a dental practice’s daily operations.
FINANCIAL ARRANGEMENTS ONTHE FLY: Patients coming from their hygiene visit with previously diagnosed needs or (especially) new diagnoses will need a more in-depth look at their financials: overall affordability and available options to help defray costs.
PREDETERMINATION MANAGEMENT: Although predetermination doesn’t really fall under case-acceptance, it might very well be necessary if the patient is serious about dental treatment. Foreknowledge of coverage particulars benefits both your practice and your patients. Then, once pre-determination is returned, your T.C. will need to follow up at once with patients to keep them moving along the treatment track.
CONSULT PREPARATION: When a patient is invited back for a separate consultation, the treatment coordinator handles the logistics, preparing the plan, letters, documents, visuals and room setup for the patient and any of his or her family who might attend.
TRACKING CASE ACCEPTANCE: Here, the job comes full circle, as the treatment coordinator tracks diagnosed and planned treatment for patients, calculating acceptance rates and, often, assembling a monthly summary for the entire dental team. That’s what leads to increased case acceptance, and tangible value-added for your practice that far exceeds the cost of an additional staff member.