
The first impression of your practice is one that can last a lifetime. A patient makes a decision whether or not he or she wants to continue coming to your practice based on their first impression.
Your front desk / receptionist will be the first team member all your patients interact with, and the person that will create the first impression. How they greet the patient is vital to making a great first impression. They should always greet the patients with a smile and acknowledgement when they walk in the door, and in a confident professional manner when speaking to patients or potential patients on the telephone.
They receive patient inquiries and need to know how to answer or direct them in a knowledgeable and professional manner. Confident and pleasant front desk personnel start the overall patient experience off on the right footing.
We have designed an intensive training program for those wanting to become a dental receptionist. This program will teach you all the necessary behaviours, skills and systems held by top receptionists in our industry ensuring you a competitive start to be an effective and supportive member of the administrative department.
Dental Reception Skills Development Program Info/Registration
With an education from Harvard Business School, Ryerson University, York University and a background in engineering and business, Firas co-founded Prep Doctors with one vision – to create an inclusive learning space for dentists from all over the globe. Overseeing the business and marketing portfolios at Prep Doctors, Firas ensures that through compassionate and meticulous business strategy, the institute puts dentists first in everything we do. Prep Doctors began as an idea between friends to help dentists get qualified to practice in Canada – with Firas’ entrepreneurial vision, the institute has become Canada’s largest private dental institute and is ever-expanding. His mission is to create as many opportunities as possible for healthcare professionals to thrive and pursue their passion in Canada.