The first impression of your practice is one that can last a lifetime. A patient makes a decision whether or not he or she wants to continue coming to your practice based on their first impression.
Your front desk / receptionist will be the first team member all your patients interact with, and the person that will create the first impression. How they greet the patient is vital to making a great first impression. They should always greet the patients with a smile and acknowledgement when they walk in the door, and in a confident professional manner when speaking to patients or potential patients on the telephone.
They receive patient inquiries and need to know how to answer or direct them in a knowledgeable and professional manner. Confident and pleasant front desk personnel start the overall patient experience off on the right footing.
We have designed an intensive training program for those wanting to become a dental receptionist. This program will teach you all the necessary behaviours, skills and systems held by top receptionists in our industry ensuring you a competitive start to be an effective and supportive member of the administrative department.