Transitions University E-Course Descriptions

Transitions University E-Course Descriptions

  • Description: The Dental Hygiene Process of Care is a methodical and systematic approach to treatment which provides predictable, consistent, aligned patient care. It is a calibrated technique for problem solving and decision making. ADPIE provides a process for continuity of care following the steps: Assess, Diagnose, Plan, Implement, and Evaluate. The framework provided permits caregivers to determine a patients status of health, disease, or maintenance. The ADPIE process of care is not a static one time procedure. It is a dynamic process of flow over years of patient visits, continually evolving.
    Upon completion of this course the learner will: Learn the Hygiene Process of Care using ADPIE implementation
    • Be aware of the Canadian National Standards for dental hygiene process.
    Identify each component of ADPIE and how it fits into the dental practice and hygiene process of care, in addition to the importance and process for:
    • Documentation
    • Assessment
    • Diagnosis and Periodontal disease case typing
    • Periodontal Treatment planning for disease
    • Implementation of treatment modalities and repetitive therapy
    • Value the importance of evaluation, ongoing re-evaluation of healing, and treatment requirement implications.
  • Description: A complete oral exam (COE) is an accurate baseline of the entire health record status for every new, and existing patient. This e-course will provide an overview of the requirements of a COE, the steps involved in completing a COE, and critical legal considerations.
    Upon completion of this course the learner will: Value the importance and significance of a yearly Comprehensive Oral Examination and be able to effectively perform, accurately document, and connect all steps of the COE to provide a comprehensive patient assessment including:
    • Medical History
    • Dental History
    • Extraoral Head and Neck exam
    • Soft tissue oral cancer screening
    • Restorative charting
    • Complete periodontal charting
    • Ideal radiographs for baseline complete exams
  • Description: Dentistry is a Human Capital profession. In the past, case presentation was a simple problem-solution model. The dentist told the patient what the problem was and how to fix it. The patient respected the doctor as the expert and agreed to care. In today’s world, case presentation is much more complex and requires “comfortable influence”. Ultimately we have chosen a people business, where the goal is to become the patient’s trusted advisor. This involves a multifaceted approach of systems, settings, and communication.
    Upon completion of this course the learner will:
    • Understand and be able to apply the important truths of Case Presentation in our world today.
    • Adopt Case Presentation communication skills to help establish a trusting relationship, where patients understand the benefits of treatment.
    • Learn The 6 Fundamental Steps of Case Presentation .
    • Learn how to customize and document a patient interview for increased case acceptance using targeted questions and scripts.
  • Description: Dealing with patients concerning money is not always comfortable yet is an important and necessary job. While the first objective of most dental offices is to meet the dental needs and wants of its patients, it must be remembered that dentistry is a business. Like all businesses a steady incoming cash flow is necessary for smooth operations and survival. All team members must be comfortable with financial policies and arrangements and be able to transfer this knowledge to the business office as needed for consistent collections and case acceptance.
    Upon completion of this course the learner will:
    • Understand Collections and be able to implement their supporting role.
    • Accept the importance of collecting  what we produce.
    • Follow the key steps to creating a Financial Policy.
    • Utilize effective verbal skills to communicate the office Policy & Financial Arrangements.
  • Description: Accounts receivable is the amount of money owed to the practice by insurance companies &/or patients and collected after the service is provided. Two key areas of AR that are critical for the practice to address is the amount and “age” of money due, and the amount of accounts receivable being managed. Accounts receivable is a reactive approach to collections that comes in the form of Outstanding Insurance Claims, the owned “patient portion” payment, or managed “Written Financial Arrangement” payment plans.
    Upon completion of this course the learner will:
    • Learn the system of Accounts Receivable.
    • Learn the benchmarks of healthy Accounts Receivable:
      • Assignment.
      • Non Assignment.
    • Be able to implement effective systems to manage Account Receivables.
    • Understand and be able to apply the 3 Phases of Collections.
  • Description: Practicing Dentistry will never look the same as it was pre-Covid, and our tried and true patient flow and experience has dramatically changed, to adapt to Public Health requirements. The Covid-19 Cycle of Care: Contactless Patient Experience, contains protocol adaptations that follow a step by step process, allowing Dentistry to do our part as health care providers, and to contain and stop the spread of Covid-19.
    Upon completing this course the learner will:
    • Be prepared for the Covid-19 era Return to Dentistry, with the new normal Cycle of Care Contactless Patient Experience.
    • Understand the scheduling of patients and how to prioritize patient candidates for “in-person care”.
    • With all of their Team members, understand each step in the Covid-19 Cycle of Care.
    • Implement all Covid -19 Cycle of Care steps in an efficient, concise and systematic process, while honoring the mandates of Public Health.
  • Description: The scheduling of appointments is the heartbeat of a dental practice. It is the driving pulse that maintains a healthy life for the practice. The appointment book is a direct reflection of the health of the practice. Identifying your scheduling challenges and gaps, and adopting and implementing effective scheduling, is essential to support improved efficiency, which can lead to increased productivity. The ability to schedule new, continuing care, and emergency patients in a manner that allows for production maximization, is clearly essential in every practice.
    Upon completion of this course the learner will:
    • Score yourself with understanding of patient volume and visits
    • Identify your awareness of scheduling essentials
    • Ask yourself what is causing you challenges now?
    • Understand the benefits of effective scheduling for efficiency
          Learn How to engineer the restorative appointment schedule:
    • Set up for each provider based on production goals (worksheet included)
    • Identify types of procedure blocks in the dentistry
    • Determine where to place primary blocks
    • Understand how to manage the blocks and fill them as needed
    • Communicate effectively with the dental team -- alternative choice verbal skills
  • Description: The dentist leader has many demands and must wear many different “hats”: Dentist, Owner, the Team Leader, Operational Director, Technical Service Provider and the main Revenue Generator. Assessing your leadership style and how it sets the stage for the culture and climate gives you freedom from having to do it all. Creating and building a synergistic team with a common set of values, purpose and vision is significantly and directly related to the overall health of the practice culture, progress and prosperity. Learn the common characteristics, traits and skills to how to have it all – influential leadership presence, a high performing team, solid patient relationships, financial growth, reduced stress, balanced time and happiness.
    Upon completion of this course the learner will:
    • Identify how your practice manages Leadership currently.
    • Define your own leadership style by applying the common characteristics, traits, and skills that successful leaders possess .
    • Learn the 8 Characteristic Traits or Building Blocks of leadership, consider how to utilize unique leadership styles of your team, and implement measures to create a successful practice .
    • Build awareness about implementing SMART goals to create your own leadership presence and monitor/measure success .
  • Description: Effective Patient Retention and Reactivation in today’s world requires managing the schedule with techniques that facilitate planning, preparation, and managing treatment, all while ensuring sufficient measures are in place to limit contact. Effective hygiene systems play a crucial role in patient retention, supported by use of automation and contact systems to notify patients of appointments and scheduling of procedures. Similarly, Patient Reactivation systems must be built using a dedicated process that ensures effective communication and allows for effective quantitative measurement of results.
    Upon completion of this course the learner will:
      • Gain an understanding of the crucial role hygiene retention has as the  lifeblood of your practice and the difference between Proactive and Reactive Patient Retention.
      • Learn and follow effective steps to retain patients Learn to Reactivate patients.
      •  Implementing a dedicated process.
      • Applying verbal/communication skills.
      • Dedicated time allocation.
      • Implement steps to measure results.
  • Description: A dental hygiene diagnosis applies the ADPIE process of care and clarifies the actual or potential conditions: health or disease of a client, that can be treated within the dental hygiene scope of practice. These conditions or concerns are identified through an interpretation of all assessment data, and should take the client's needs, values, and beliefs into consideration.
    Upon completion of this course the learner will:
    • Implement the ADPIE process of care within the new Periodontal classification to formulate a Hygiene Diagnosis .
    • Learn the significance of Staging, Grading, Key factor templates, and decision tree algorithm in the formulation of a diagnosis.
    • Understand and apply the recommended treatment protocols based on the new periodontal Health, Disease, and Conditions Classifications.
    • Learn to identify and write the dental hygiene status for: health, disease, or maintenance.