CE Training Modules

DIAGNOSTIC PHILOSOPHY

Course Code:R08

Practice Engine: Revenue

Practice Metric: Diagnosed $ – Treatment Planning

Designed For: Entire Team (Dentist, Associate Dentist, Hygienist, Assistant or Treatment Coordinator, Office Manager, Admin)

Delivery: 2 Days

Synopsis:

Diagnosis is best made without prejudgment, assumptions or lack of data concerning patient behavioral patterns. Comprehensive care is the best that dentistry has to offer. It is much broader than one tooth at a time. It is a strategic plan of current concepts which allow the patient to be involved in their desired outcomes.

Treatment involves much more than just clinical procedures performed by dental professionals. It is a sequence of events, including clinical procedures, which result in the oral health satisfaction of both patient and practitioner.

Creating an environment in which patients are physically and emotionally comfortable is key. Demonstrate a thoroughness and caring like they have never experienced before in the healthcare industry. Treat your patients’ clinical and emotional needs as you would your own.

HYGIENE EXAM PROMPTING

Course Code: R03

Practice Engine: Revenue

Practice Metric: Productivity – Production Per Department

Designed For: Dentist, Associate Dentist, Hygienist

Delivery: 2 Days

Synopsis:

Production by department is the breakdown of total practice billing that is generated from the restorative and hygiene department. It can be impacted in many ways and 80% of the DDS schedule is filled via hygiene, with patients of record saying yes to their dentistry. The hygiene exam really builds value for hygiene and also helps case acceptance for the DDS, whereby patients love the professional process. Note: The healthy benchmark of production by department is 60% of production driven from the restorative department (minus hygiene exams) and 40% coming from hygiene with exams.

HYGIENE CODING

Course Code: R05

Practice Engine: Revenue

Practice Metric: Productivity – Production Per Hour

Designed For: Hygiene Department

Delivery: 1 Days

Synopsis:

Production per hour is a combination of procedure, provider’s skills, scheduling
techniques, coding and billing. It is measured in dollars billed and produced per hour? The equation is based on production dollars posted, divided by patient ready available hours.
The healthy benchmark of production per hour by a dentist is a minimum of $250 for new grads, $500 senior associate/principal, and upwards of $1,000 for comprehensive care and specialty services. Hygiene hourly should be no less than 3-4 times their salary or $200-$225 per hour.

ENGINEERING YOUR SCHEDULE

Course Code: R06

Practice Engine: Revenue

Practice Metric: Productivity – Production Per Visit

Designed For: Entire Team (Dentist, Associate Dentist, Hygienist, Assistant or Treatment Coordinator, Office Manager, Admin)

Delivery: 2 Days

Synopsis:

The schedule is the heartbeat of the dental practice and involves many advanced concepts to meet the management and the business aspects of evenly balanced days with minimal stress. Enhance the patient’s value of your time and have a smooth and productive day with organization, and increase your daily production by 20% while living more balanced and stress free days!

FEE BALANCE

Course Code: R01

Practice Engine: Revenue

Practice Metric: Fees

Designed For: Owner / Managers / Admin

Delivery: 1 Day + Monthly Reviews

Synopsis:

A fee guide review to assess when fees were last updated, are proper fees being charged, what is the source of fees, and what protocols have been implemented for correct fee guides.

TREATMENT COODINATOR – Part 1
Treatment Role & Duties with Clinical & Financial Case Presentation

Course Code: S/B R12

Practice Engine: Revenue

Practice Metric: Case Acceptance %

Designed For: Entire Team (Dentist, Associate Dentist, Hygienist, Assistant or Treatment Coordinator, Office Manager, Admin)

Delivery: 2-4 Days

Synopsis:
Implement and maximize the treatment coordinator role in your practice. This will be an interactive program with effective strategies to overcome objections and to increase case acceptance.  Your practice will be able to manage the outstanding dentistry in the charts and do more of the dentistry you love by increasing your case acceptance by 15-20%.

BUILD FOR CASE ACCEPTANCE – Part 2

Course Code: S/B R13

Practice Engine: Revenue

Practice Metric: Case Acceptance %

Designed For: Entire Team (Dentist, Associate Dentist, Hygienist, Assistant or Treatment Coordinator, Office Manager, Admin) to enhance their presentation skills and achieve a higher level of case acceptance.

Delivery: 2 Days – Prerequisite Completion of Module R08

Synopsis:

The success of your dental practice is determined by your ability to diagnose, plan, present and make affordable using simple communication skills that are not sales gimmicks and tricks. Guaranteed to increase your case acceptance by a minimum of 15-20%.

COLLECT WHAT YOU PRODUCE

Course Code: R09

Practice Engine: Revenue

Practice Metric: Collections

Designed For: Entire Team (Dentist, Associate Dentist, Hygienist, Assistant or Treatment Coordinator, Office Manager, Admin)

Delivery: 2 Days

Synopsis:

Dealing with patients concerning money is not always comfortable, yet is an important and necessary job. While the first objective of most dental offices is to meet the dental needs and wants of its patients, it must be remembered that dentistry is a business. Like all businesses a steady incoming cash flow is necessary for smooth operations and survival. All team members must be comfortable with the financial policies and arrangements, and be able to transfer to the business office as needed for consistent collections and case acceptance.

COLLECT OLD DEBT

Course Code: R10

Practice Engine: Revenue

Practice Metric: Collections

Designed For: Entire Team (Dentist, Associate Dentist, Hygienist, Assistant or Treatment Coordinator, Office Manager, Admin)

Delivery: 1 Day

Synopsis:

Collections after patients leave the practice can be challenging to collect, and impact both the cash flow and mindsets of service values patients experience.