Lisa Rolland Account Relationship Manager

Lisa maintains the critical role of conduit and liaison between clients, teams and coaches. Her solid understanding and appreciation for building client relationships along with her creative nature is an asset to the Transitions Group. She is solution focused with a make it happen attitude.

Lisa leverages her exceptional communication skills, empathy and organization to manage active client relationships. She is responsible to maintain an ongoing knowledge of project status and track project success. Her friendly manner along with her ability to create a solid project plan and adapt as required assists her as she works with our coaches to support our client needs.

She has a natural ability to conceptualize, and is skilled at coming up with unique strategies and dealing with complex problems. She is systematic thinker who is conscientious and pays attention to the details. These natural abilities are reflected in the caliber and quality of solutions and service she provides to our clients.

Sonia Gracias IPAC and Hygiene Coach

Sonia is an articulate and personable communicator with a reputation for building and nurturing client relations. She has a 15+ year track record for growing General and Orthodontic offices with both her clinical and management skills. After being exposed to practices that utilized various coaches, Sonia developed a fascination with the field and its teachings. It very quickly became her passion and she is extremely fortunate to have achieved her ultimate career objective of becoming a Dental Professional Coach with TGNA. While she loved working with patients on a one-on-one basis, she believes she can have a positive impact on the experiences of more patients and practitioners in a coaching role.

As a graduate of the Algonquin College Dental Hygiene program in Ottawa, she started her hygiene career in 2005. She also gained her Bachelor’s Degree in Biology in 2003 from the University of Waterloo, where she cultivated her ability to analyze and manage situations logically, using theoretical knowledge as a base.

While practicing dental hygiene, she pursued continuing education and gained skills that helped her implement and manage new policies for Infection Prevention and Control (IPAC) as standards continually changed. She is currently pursuing her international Certificate in Infection Control (CIC) designation from the Certification Board of Infection Control and Epidemiology, Inc (CBIC). She firmly believes that it is her science education coupled with her clinical experience that has given her a unique and essential understanding of what it takes to evaluate, develop, and teach these IPAC standards to ensure they are applicable and effective in a post pandemic community.

Sonia is known to “geek out” on anything related to technology or science. She also loves music, dancing, travel and in her free time practices kick boxing and yoga. Most of all, she enjoys sharing wonderful experiences with her son Nathan, friends and family!

CE Training Modules

In-Person Workshops are paused due to Covid.