When we began our journey with Transitions in June of 2005 we were all a little unsure as to what was going to happen and what exactly they were going to do for us. It didn’t take long to realize that our journey with them was going to be the best thing that has ever happened in our practice. They have motivated us to be the best and now that is what we strive for every day.
Our leadership coach has helped everyone on the team tremendously both professionally and personally and has allowed me, as a leader, to realize when, as the coaches say “I have everyone on the right seat on the right bus!” After meeting with the leadership coach the first time my associate said that he felt he was starting a new career he was so excited. Our business coach has been instrumental in implementing all the systems we are currently using so that production is up, A/R is down, scheduling is on point, and downtime is minimized. We went from an average of 26% downtime to less than 5%!! We were all amazed at how the simple act of implementing and following systems has such an amazing impact on our bottom line. Finally, our clinical coach, had her work cut out for her. We went from absolutely no perio program in place to one that we all feel very proud to offer our patients. Before beginning with Transitions, we did not even employ a hygienist. Now we have three who are fully booked and our pre-booking ratio is over 90%!!! Amazing!!!
I can honestly say that having the Transitions team behind me has been the single best business decision I have ever made. I am happier, my team is happier and overall we are providing much better service and dentistry to our patients. It is an amazing feeling to come to work and know your team is behind you, your patients support you, and you can simply focus on the dentistry. Thank you Transitions!!