I was nervous and excited going into the team-building/change-management workshop.

Lori was professional, warm and charming and she made people feel at home. She built rapport and trust with the team.

Over the course of the day-and-a-half, she ran through a number of metaphors and activities that allowed the team to understand their role in the practice, and she gave them tools to help manage change. At the same time, she reassured them that change is manageable, and that we just need to take off bite-sized chunks, to ensure that we are able to make it through together.

As far as the workshop went, she exceeded my highest expectations. Going in, I thought it would go well. Looking back, I don’t think it could have gone any better than it did.