While it is commonplace for consulting firms to fall into the trap of forcing the client to fit the prescribed model; that was never the case with Transitions. From the beginning our consultant listened intently to us as we outlined our expectations and communicated our culture. Once she understood us well, she customized our program to reflect our needs and wants and introduced for our benefit, techniques, and procedures that would enhance our work. We’ve come a long way in 2 years – with still a way to go – but we couldn’t have done it without Transitions.