After 23 years in what I thought was a successful practice, I felt I didn’t need anyone to help me figure out the problems. I am so glad I asked for your help.

  • We have 9 rooms and the hygiene patients were all over the place… now we have 3 hygiene rooms and know always where the patients are
  • Have been able to increase patient appointments in a subtle way because now hygiene has their own schedule and we have ours… they used to all lumped together before
  • The routing slip with the patient’s other family members due for recall
  • The routing slip as a double check of procedures done
  • Saved about 4 hours/week in paperwork for me the doc (about 25days a year)
  • DISC helped personally and professionally realize that personality types factor in co-worker behavior, and thus get along better
  • Helped set up a system of checks and balances in the typing and entering
  • I love the COE exam and the fact that the hygienists do it, patients get an exam like they have never had, and it doesn’t take a lot of Dr. time
  • The idea that the hygienist does the presenting, and the doc becomes a second OPML
  • TGNA was great… love the charting and COE
  • All the docs and hygienists used to work out of all the rooms… Jane gave us each our own rooms and gave us our own assistants. This reduced stress big time, and helped us focus just on the rooms assigned to us, instead of looking at all 9 rooms to see what was being done where …also, the associates used to patient hunt, looking for lucrative procedures, while leaving some patients unattended… now everyone has their assigned rooms, and no more patients being left behind
  • Stress way down
  • Made staff get rid of the cell phones… a big nuisance, but it didn’t come from me… I’m not the bad guy. (Now just trying to get the associates do the same)
  • The people from transitions are great, every one of them…they care about the offices they go to and want to see us succeed with all their heart… TGNA does not have one tool she uses for all her practices… they see our situation, and figures out solutions in a way that fits our practice
  • We have a lot of walk-ins that bothered the staff… TGNA figured out a way to fit them in the schedule so the staff doesn’t have to complain
  • Hygiene production way up
  • Your team loves you, which we like to hear