Transitions Consulting Group has had a tremendous positive impact on the management of both my professional and personal life. They have provided my dental team with the backbone ingredients required to excel and helped us create a “raving fans” level of customer service. We have learned that consistency creates credibility and that this can only be accomplished with clear visionary leadership and structured logical systems. Life is short and dentistry can be stressful. I believe that we owe our patients, our families and our teams the very best. To accomplish this, in my experience, we need to embrace the opportunity to enhance our lives by having a mentor such as Transitions teach us how to achieve our dreams.
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As CEO and founder of Patient News, Wayne Lavery has extensive experience developing effective marketing strategies in the health care provider marketplace.
Over the past 28 + years Patient News has worked with 7500 dental offices, and generated millions of new patients for their clients. Over this time the company has expanded from being a direct mail provider, to services that now include: software, call analytics, staff training, web development, SEO, and social media.
Patient News has been the recipient of many awards including being named a Top 100 Employer for four consecutive years – as compared with more than 70,000 companies across the country. We’ve received multiple awards for graphic design, direct marketing, and our environmental efforts. Our clients give us an NPS (Net Promoter Score) level of 86, putting us in the same company for service as Zappos and Amazon.
Not one to sit still for too long, in his spare time you’ll find Wayne on a mountain bike or ski racing – on his new bionic knees. A good thing the company headquarters has a state-of-the-art gym and spin studio.