Hi Lisa,

Thank you for your talk. It has been very useful already. I believe we have 6 People Papers. We instituted all the changes that we discussed. Vilma is doing the initial presentation in her office. Jazmin is the doing the greeting as we discussed. We are using the people paper. We are showing the videos after we meet with the patient. We are more aware of body language (ours and the patient), we are listening, etc, etc, etc. Today was consult day. We are doing surgery tomorrow, so Gary, Anita and Jenny will have a chance to put their new found knowledge to work.

Looking forward to meeting with you again.