New Patient Experience

Description: Effectively managing the New Patient Experience can be transformational for your practice. This initial patient contact provides moments of truth and areas of impact that only happen once. It also provides an opportunity to welcome your new patient, start building a relationship, and create that critical first impression. Memory of this initial interaction remains with the patient and can become a source of referrals, in addition to creating life-long active patients.
Upon completion of this course the learner will:
  • Understand the systematic approach and components of the New Patient Experience, and  how to successfully implement the protocol
  • Appreciate the critical importance of the team approach and colleague specific roles in the  cycle of care for New Patients
  • Implement effective Communication skills throughout the New Patient Experience