
Dental Reception Skills Development Program, (July 8 – 12, 2019)
- Identify the essential roles & duties of the administrative team
- Develop verbal skills for addressing a variety of patient needs
- Understand what your patients are asking of you and acquire the skills to provide them the service they expect
- Develop skills for providing patients with exceptional customer service
- Comprehend the new patient experience – from intake to an exceptional in office experience
- Develop systems for overcoming cancellations and rescheduling patients
- Understand the role of dental benefits and how to process insurance claims

$2,999.00
With an education from Harvard Business School, Ryerson University, York University and a background in engineering and business, Firas co-founded Prep Doctors with one vision – to create an inclusive learning space for dentists from all over the globe. Overseeing the business and marketing portfolios at Prep Doctors, Firas ensures that through compassionate and meticulous business strategy, the institute puts dentists first in everything we do. Prep Doctors began as an idea between friends to help dentists get qualified to practice in Canada – with Firas’ entrepreneurial vision, the institute has become Canada’s largest private dental institute and is ever-expanding. His mission is to create as many opportunities as possible for healthcare professionals to thrive and pursue their passion in Canada.