Dental Reception Made Simple, (Nov 19 & 20, 2020)

Event Description: While the first objective of most dental offices is to meet the dental needs and wants of its patients, it must be remembered that dentistry is a business. Like all businesses a steady incoming cash flow is necessary for smooth operations and survival. Educational Objectives:                          
  • Implement greeting and welcoming patients using the five-star service philosophies.
  • Learn customer service skills which separate your practice from the competition.
  • Improve your patient flow inside the practice
  • Overcome cancellation calls and rescheduling of patients
  • Manage account receivables and maximize collection at the time of service.
  • Scripting for recall calls with action
  • Create reactivation program for patients who have fallen through the cracks
Additional Notes: Continental Breakfast & Lunch will be provided Refund & Cancellation Policy: All cancellation requests must be submitted in writing. A full refund, less $50.00, non-refundable administration fee per person will apply to all cancellations with 30 or more business days notice. Less than 30 business days notice-no refund will be issued.


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