Dental Reception Made Simple, (April 30 & May 1, 2020)

Event Description: While the first objective of most dental offices is to meet the dental needs and wants of its patients, it must be remembered that dentistry is a business. Like all businesses a steady incoming cash flow is necessary for smooth operations and survival. Educational Objectives:                          
    • Implement greeting and welcoming patients using the five-star service philosophies.
    • Learn customer service skills which separate your practice from the competition.
    • Improve your patient flow inside the practice
    • Overcome cancellation calls and rescheduling of patients
    • Manage account receivables and maximize collection at the time of service.
    • Scripting for recall calls with action
    • Create reactivation program for patients who have fallen through the cracks
Additional Notes: Continental Breakfast & Lunch will be provided Refund & Cancellation Policy: All cancellation requests must be submitted in writing. A full refund, less $50.00, non-refundable administration fee per person will apply to all cancellations with 30 or more business days' notice. Less than 30 business days' notice-no refund will be issued.


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