March 26, 2018by Lisa Philip

The latest Canadian Dental Association Patient Survey shows that a patients #1 influence for their perception of how good a dental practice and/or dental provider is how they see and experience the practice/doctor’s CONFIDENCE.

Overall patient’s service expectations of their dental experience are:

  1. Confidence
  2. Clear Communication
  3. Time Management
  4. Friendliness
  5. Empathy
  6. Operational Efficiency

Generally, people are attracted to those with high self-esteem and confidence. Confidence is one of the main characteristics of charisma and is evident in a person’s appearance, words they use when speaking, writing style and listening skills.

Confidence levels are not constant and people can experience periods of high or low confidence. We are most confident when performing what we are capable of that is predictable, familiar, normal and routine.

Confidence in ourselves can be diminished when we are learning something new, by inexperience, negativity, overly critical comments, resentment, and lack of trust or mishandled mistakes. These factors can be both internally driven or a result of interaction with others.

Confidence is competence, not arrogance.

To fulfill a patient’s expectation, the following are some tips to maintain and keep confidence at an optimum level.

  • Optimism – Be Positive – focus on your strengths and success, and learn and grow from your mistakes/weakness.
  • Don’t dwell on the past – forgive and move on
  • Accept compliments – thank those that compliment you
  • Face your fears – don’t let them control you
  • Focus on the NOW – what you want to accomplish today
  • Break down large tasks – into small sub-tasks and accomplish one at a time
  • Research and learn new knowledge – learning new skills enhances confidence
  • Evaluate results and goals – create a path to achieving the desired outcome
  • Recognize your achievements – celebrate your success and share that success
  • Plan and be prepared for the unknown/unexpected
  • Manage stress – find your coping strategies
  • Breath – when stressed or upset – take a moment to just breath
  • Begin each day doing what you like the least first
  • Be assertive – stand up for your beliefs and stick for your principles.

Be able to laugh at yourself, have fun, and most importantly, believe in yourself and your team.

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Lisa Philip