How to Overcome No Shows/Cancellations

July 5, 2018by Lisa Philp

One of the major concerns of most dental offices today is the problem of dental appointment cancellations and no-shows. Canceled appointments lead to wasted resources of money and time. It also has a big impact on your dental practice’s schedule, which can lead to reduced productivity.

If you don’t want to waste your practice’s valuable time calling patients manually to fill in last minute no-shows and cancellations, check out these tips that you can use to overcome canceled appointments.

Use of Patient Communication Software
When you have a software system that has all your patients’ information, you can easily inform your patients about their appointment without the need of doing phone calls. You can use your time wisely by maximizing the technology and software you have in your office.

Create a Sooner “If Possible” or ASAP list
You should keep a running list of patients who want to be seen ASAP in your practice management system. This way, you can manage your appointments smoothly. When you have this list handy, you can be prepared when a cancellation occurs.

Synchronization of Management Software and Patient Communication System
If you want to overcome cancellations and no-shows, build a solid appointment reminder system that will work well with your management software. This process will allow automatic reminders and confirmations to your patients preventing cancellations and no-shows.

If you want to learn more about dealing with cancellations and no-shows, you can consult with us at TGNA. We offer a downtime management course that can help you with scheduling an appointment. Visit our site now!

-The TGNA Team

Lisa Philp