ADAPT TO GENERATIONAL DIVERSITY
Customize Communication to Generations and Genders
Course Code: P04
Practice Engine: Patient
Practice Metric: Demographic – Generations, Gender & Culture
Designed For: Entire Team (Dentist, Associate Dentist, Hygienist, Assistant or Treatment Coordinator, Office Manager, Admin)
Delivery: 2 Days
Synopsis:Dentistry as a human capital business with success being in how we treat the “person” is currently treating five generations of patients. Each generation is diverse with their preferences, loyalty, choices and how they make decisions about their health and dentistry. Although each person is individual there is science and experience that shows how we can adapt to each segment with predictability when we understand their culture, motivations and priorities all dependent on when someone is born and what they were exposed to in childhood, youth and as an adult.
GOING PAPERLESS
Course Code: P01
Practice Engine: Patient
Practice Metric: Active Patients – Going Paperless
Designed For: Entire Team (Dentist, Associate Dentist, Hygienist, Assistant or Treatment Coordinator, Office Manager, Admin)
Delivery: 2 Days
Synopsis:Becoming a paperless office means so much more than simple reducing your paper consumption. It benefits not only your practice but the environment and future generations. Several options for going paperless will be provided.
PATIENT EXPERIENCE DRIVES SATISFACTION
Course Code: P02
Practice Engine: Patient
Practice Metric: Active Patients – Patient Experience Flow
Designed For: Entire Team (Dentist, Associate Dentist, Hygienist, Assistant or Treatment Coordinator, Office Manager, Admin)
Delivery: 2 Days
Synopsis:
Build and earn patient loyalty and retention by servicing their needs and wants and satisfying them with an experience as oppose to an appointment. Patient Satisfaction is driven by their perceptions of what makes a good dentist minus their expectations to the service. The common pattern is confidence, empathy, respect and clear communication of treatment and fees.
PATIENT PURGE
Know How Many
Course Code: P03
Practice Engine: Patient
Practice Metric: Active Patients – Purge & Accuracy
Designed For: Entire Team (Dentist, Associate Dentist, Hygienist, Assistant or Treatment Coordinator, Office Manager, Admin)
Delivery: 2 Days
Synopsis:
Knowing how many active patients have been in the practice in the past two years is a critical metric to know to make many decisions and track patient loyalty and retention. Keeping the active count current at all times involves a purge of the patient base and a systematic plan to keep up to date at all times with monthly tracking of new patients, patient attrition and active status.
CABINET MILLIONAIRE
Dentistry from the Charts to the Mouth
Course Code:P10
Practice Engine: Patient
Practice Metric: Outstanding Dentistry
Designed For: Entire Team (Dentist, Associate Dentist, Hygienist, Assistant or Treatment Coordinator, Office Manager, Admin)
Delivery: 2 Days
Synopsis:
Most dental practices have hundreds of thousands of dollar in dentistry sitting in their charts not yet diagnosed or not yet accepted. The success of your dental practice is determined by your ability to diagnose and plan comprehensive dentistry as well as having the skills to effectively present your recommendations. Making recommendations affordable via creative financial arrangements provides the wealth for prosperity. Moving outstanding dentistry from the charts to the schedule.
TECHNOLOGY PLAN – INTRAORAL CAMERA
Course Code:P11
Practice Engine: Patient
Practice Metric: Outstanding Dentistry
Designed For: Clinical Team
Delivery: 1 Day
Synopsis:
The Intra-Oral camera provides a return on investment faster than any other equipment in the dental office, by showing the provider and patient the conditions that are occurring in their oral health for enhanced diagnosis, treatment planning and patient acceptance. The intra oral camera works best when integrated into the hygiene, emergency and comprehensive oral examination appointment and for all outstanding dentistry patients each day.
ADAPT TO GENERATIONAL DIVERSITY
Customize Communication to Generations and Genders
Course Code: P04
Practice Engine: Patient
Practice Metric: Demographic – Generations, Gender & Culture
Designed For: Entire Team (Dentist, Associate Dentist, Hygienist, Assistant or Treatment Coordinator, Office Manager, Admin)
Delivery: 2 Days
Synopsis:
Dentistry as a human capital business with success being in how we treat the “person” is currently treating five generations of patients. Each generation is diverse with their preferences, loyalty, choices and how they make decisions about their health and dentistry. Although each person is individual there is science and experience that shows how we can adapt to each segment with predictability when we understand their culture, motivations and priorities all dependent on when someone is born and what they were exposed to in childhood, youth and as an adult.
MAXIMIZE INSURANCE
Course Code: P05
Practice Engine: Patient
Practice Metric: Insurance Status – Assignment / Fee for Service / Electronic Claims / Dictation / PPO / Communication
Designed For: Entire Team (USA Only) (Dentist, Associate Dentist, Hygienist, Assistant or Treatment Coordinator, Office Manager, Admin)
Delivery: 2 Days
Synopsis:
The insurance analysis analyzes the current insurance programs you participate with, identifies the financial pros and cons of each insurance carrier, and provides a comparison of your current fee guide. Wisdom and experience provides you with ideas to maximize what you must do for the health of your business, and an insurance analysis can provide you a strategic plan of which plans you will keep or sign up for in the future.
Learning Outcomes:
➢ Implement: Understanding the demographic of patients with or without dental benefits
➢ Implement: Insurance electronic claims system
➢ Implement: Tracking and following up on pending insurance claims with the insurance company and/or the patient Team communication training with how to overcome insurance dictation.
➢ Implement: Propose dental treatment as an investment that will meet the dental needs of the patient before a pre-determination is discussed with the patient
➢ Implement: The communication skills necessary for using third party financing, and integrate tracking/monitoring processes to followed up on outstanding dental treatments
PERIODONTAL DISEASE MANAGEMENT
Course Code: P12
Practice Engine: Patient
Practice Metric: Periodontal Utilization – Process of Care
Designed For: Entire Team (Dentist, Associate Dentist, Hygienist, Assistant or Treatment Coordinator, Office Manager, Admin)
Delivery: 4 – 6 Days on site
Requires DDS Scholar – Hygiene Exam Management Annual Subscription with Quarterly Telephone Trainer Reviews
Synopsis:
Dental hygiene is the lifeblood of a dental practice; it contributes to 80% of the doctor’s schedule in the future 4-6 weeks. Many times, the answers are right in front of us and are often overlooked in the business of daily operations. Learn how to assess, measure and create a team approach to dental hygiene care; these basic systems and communication skills will maximize your hygiene department.
HYGIENE COMMUNICATION TOOLBOX
Course Code: P13
Practice Engine: Patient
Practice Metric: Periodontal Utilization – C in Synergystic!
Designed For: Entire Team (Dentist, Associate Dentist, Hygienist, Assistant or Treatment Coordinator, Office Manager, Admin)
Delivery: 2 Days
Synopsis:
Communication in hygiene impacts how patients perceive the practice, team and service levels for patient satisfaction. Proper and clear communication in terminology that the patient understands is key.
NEW PATIENT EXPERIENCE
Course Code: P06
Practice Engine: Patient
Practice Metric: New Patients
Designed For: Entire Team (Dentist, Associate Dentist, Hygienist, Assistant or Treatment Coordinator, Office Manager, Admin)
Delivery: 2 Days
Synopsis:
The involvement of the new patient experience in modern dental office routine is one of the more advanced and beneficial management strategies. The new patient experience is a logical extension of the Patient Coordinator and case presentation strategies. In addition to any other duties, the patient coordinator also has the responsibility for all new patient administrative contact and all case presentations made as part of the new patient experience. The significance of the new patient interview is that it happens only once and is likely to be the impression that remains with the patient.
MARKETING PLANS AND TACTICS
Course Code: P07
Practice Engine: Patient
Practice Metric: New Patients
Designed For: Owner / Admin / Office Manager
Delivery: 2 Days
Synopsis:
Developing a marketing strategy begins with the identification of areas of concern and interest within or about the practice. Working as a team, the dentist and staff must then decide upon and set objectives that focus on how to increase new patients, increase the variety of services offered, retention and frequency of patients saying yes to treatment plans.
The rapidly changing environment of the internet growth of 2.4 billion users worldwide and 6% being from North America equating to over 245 million people on the internet who spend on average 32 hours a week online. There are 100 billion queries a day on Google and Facebook reported they hit their 1 billion user mark and by the year 2016 they will be the largest company in the world.
All of the above evolution and progress combined with multi-generational patient’s preferences and behavior changing rapidly in how they choose a dentist, remain loyal to current dental practice, refer to the practice and accept treatment. The Practice must rise to the changing trends and simplify an on line presence, that people can find easily that has measurable results to match your uniqueness.
CREATING A DIGITAL FOOTPRINT
Course Code:P08
Practice Engine: Patient
Practice Metric: New Patients – Marketing / Digital Website / SEO / Social Media
Designed For: Technology & Marketing Team
Delivery: 2 Days
Synopsis:
The rapidly changing environment of the internet growth of 2.4 billion users worldwide and 6% being from North America equating to over 245 million people on the internet who spend on average 32 hours a week online. There are 100 billion queries a day on Google and Facebook reported they hit their 1 billion user mark and by the year 2016 they will be the largest company in the world.
All of the above evolution and progress combined with multi-generational patient’s preferences and behavior changing rapidly in how they choose a dentist, remain loyal to current dental practice, refer to the practice and accept treatment.
DENTAL ASSISTING
Course Code: C03/P09
Practice Engine: Patient
Practice Metric: Procedure Mix
Designed For: Dental Assistant
Delivery: 2 Days
Synopsis:
An on-site intense Dental Assistant’s Program customized especially for your unique needs.Consistent restorative procedure protocols, time management and organized systems are essential for the successful Dental Assistant to maximize the practice’s productivity while ensuring that patients receive the very best care with improved communication between the DA and the Doctor/Patient and defined systems specific to Dental Assisting
With an education from Harvard Business School, Ryerson University, York University and a background in engineering and business, Firas co-founded Prep Doctors with one vision – to create an inclusive learning space for dentists from all over the globe. Overseeing the business and marketing portfolios at Prep Doctors, Firas ensures that through compassionate and meticulous business strategy, the institute puts dentists first in everything we do. Prep Doctors began as an idea between friends to help dentists get qualified to practice in Canada – with Firas’ entrepreneurial vision, the institute has become Canada’s largest private dental institute and is ever-expanding. His mission is to create as many opportunities as possible for healthcare professionals to thrive and pursue their passion in Canada.